This Privacy Notice is effective from 25th May 2018 and is applicable to Northern Healthcare Ltd.
We will update this Privacy Notice from time to time. When we do change the notice (in a significant way), we will post an update on our website.
Northern Healthcare Ltd takes data protection and confidentiality very seriously. This Privacy Notice covers:
We collect personal data about our service users and colleagues so please make sure that you read the relevant sections of this notice and get in touch if you have any questions.
If you have any questions or concerns about this Privacy Notice or how we process your information or if you would like to make a complaint about a possible data breach please contact us:
Email: [email protected]
Postal address: Northern Healthcare Ltd, Barton Hall Business Park, Hardy Street, Eccles, Manchester. M30 7NB
We take data security extremely seriously and all such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply you receive, you may refer your complaint to the Information Commissioner’s Office (ico.org.uk)
You may be asked to provide your personal information anytime you are in contact with Northern Healthcare Ltd. Northern Healthcare Ltd and its affiliates may share this personal information with each other but will always use it in accordance with this Privacy Notice. We may also combine it with other information to provide and improve our services. You are not required to provide the personal information that we may request, but, if you chose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.
Here are some examples of the types of personal information Northern Healthcare Ltd may collect and how we may use it:
When you contact us, we may collect a variety of information, including your name, postal address, telephone number, email address or contact preferences.
If our services are commissioned for you by third parties (your GP, local authorities, clinical commissioning groups, private medical insurers etc.) they will provide us with a variety of information, including your name, postal address, telephone number, email address and, clinical/educational history.
During the course of your time with us we will keep information about you in your personal records like your name, address and date of birth together with details of any care and/or treatment that you are having.
The personal information we collect is stored in a variety of paper and electronic forms. Regardless, we have appropriate and adequate technical and administrative processes in place to make sure that all your information is kept secure.
Northern Healthcare Ltd takes the security of your personal information very seriously. To make sure your personal information is protected, we have a series of technical and administrative measures in place. Access is limited only to those of our employees who need to access it to provide services to you.
All members of staff are required to undertake annual data protection and confidentiality training and our privacy and security guidelines are communicated to all Northern Healthcare Ltd employees. These privacy safeguards are monitored and strictly enforced. We send any information that we need to share with any third parties either as a legal requirement or through an anonymised process securely.
All data is stored on servers within data centres in the UK, although at times they may be temporarily outside the UK but within the EU
The personal information we collect and store about you allows us to provide services to you. We also use it to help us develop, operate, deliver, and improve the quality of the care we provide or, more generally, the type of services that we offer. From time to time, we may use your personal information to send important notices to you or to those acting on your behalf, such as updates to your care and/or treatment plans or changes to our terms, conditions and policies. Because this information is important to your interaction with Northern Healthcare Ltd, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our services and our communication with you.
We may use your personal information to test our computer systems such as the software we use to store your health, social, care and education records to improve our services. If you do not wish for your information to be used for these purposes, you can let us know.
If you don’t want to be contacted by us after you are no longer using our services, you can opt out anytime by letting us know.
We will not sell, share or give information to third parties for marketing purposes.
We will only share your personal information with third parties in the following circumstances:
Personal information of service users may also need to be shared with third parties to make arrangements for the funding and/or payment of services received.
Additionally, in the event of a reorganisation, merger, or sale of Northern Healthcare Ltd or any part of it, we may transfer any and all personal information we collect to the relevant third party.
Northern Healthcare Ltd makes it easy for you to keep your personal information accurate, complete, and up to date. If any of your information changes please let us know so that we can update our records.
We are legally required to hold certain information about you for a set period of time. All personal information will be deleted or securely destroyed at the appropriate time and we will not keep your personal information for longer than is required or permitted by law.
You are entitled to see what personal information we hold about you at any time. This Privacy Notice outlines the information we hold about you and why. If you wish to access your personal information, please contact us at the address set out above.
We are not required to process any request for access which is frivolous or vexatious, jeopardize or otherwise affects the privacy of others, are impractical, or for which access is not otherwise required by law. We will let you know in writing if any of these circumstances apply to your request.
Northern Healthcare Ltd duly comply with the Access to Health Records Act 1990.
You may also have the right to:
If you believe you have any of these additional rights or you wish to exercise them, please let us know.
You may be asked to provide your personal information anytime you are in contact with Northern Healthcare Ltd. Northern Healthcare Ltd and its affiliates may share this personal information with each other but will always use it in accordance with this Privacy Notice. We may also combine it with other information to provide and improve our services as an employer. You are not required to provide the personal information that we may request, but, if you chose not to do so, in many cases we will not be able to provide you with a job.
Here are some examples of the types of personal information Northern Healthcare Ltd may collect and how we may use it:
When you apply for a position with Northern Healthcare Ltd we will record your details including your name, postal address, telephone number, email address, educational and work history, referees and contact preferences. [These details will be retained for six months following the date of any interview.]
Before your appointment, all required right to work checks and, potentially, a check with the Disclosure and Barring Service will be carried out. Details of these checks (or the results from them) will be retained on your HR record.
If you are successful in being appointed, and during your employment with us, we will retain your full employment record which will include your name, postal address, telephone number, email address, details of your next of kin, bank details (for the purposes of payments), educational and work history, training, appraisals, copies of any complaints, disciplinary or safeguarding matters.
The personal information we collect is stored in a variety of paper and electronic forms. Regardless, we have appropriate and adequate technical and administrative processes in place to make sure that all your information is kept secure.
Northern Healthcare Ltd takes the security of your personal information very seriously.
To make sure your personal information is protected, we have a series of technical and administrative measures in place. Access is limited only to those of our employees who need to access it to provide services to you.
All members of staff are required to undertake annual data protection and confidentiality training and our privacy and security guidelines are communicated to all Northern Healthcare Ltd employees. These privacy safeguards are monitored and strictly enforced. We send any information that we need to share with any third parties either as a legal requirement or through an anonymised process securely.
All data is stored on servers within data centres in the UK, although at times they may be temporarily outside the UK but within the EU.
The personal information we collect and store about you allows us to facilitate the employment relationship we have with you.
Your personal information may be shared with various departments across the group including HR, Training, Payroll and IT.
We may use your personal information to test our computer systems to improve our services to you i.e. when there are changes to the National Minimum Wage or Living Wage. If you do not wish for your information to be used for these purposes, you can let us know.
We will not sell, share or give information to third parties for marketing purposes.
We will only share your personal information with third parties in the following circumstances:
Personal information of service users may also need to be shared with third parties to make arrangements for the funding and/or payment of services received.
Additionally, in the event of a reorganization, merger, or sale of Northern Healthcare Ltd or any part of it, we may transfer any and all personal information we collect to the relevant third party.
Northern Healthcare Ltd makes it easy for you to keep your personal information accurate, complete, and up to date. If any of your information changes please let us know so that we can update our records.
We are legally required to hold certain information about you for a set period of time. All personal information will be deleted or securely destroyed at the appropriate time and we will not keep your personal information for longer than is required or permitted by law.
You are entitled to see what personal information we hold about you at any time. This Privacy Notice outlines the information we hold about you and why. If you wish to access your personal information, please contact us at the address set out below.
We are not required to process any request for access which is frivolous or vexatious, jeopardise or otherwise affects the privacy of others, are impractical, or for which access is not otherwise required by law. We will let you know in writing if any of these circumstances apply to your request.
You may also have the right to:
If you believe you have any of these additional rights or you wish to exercise them, please let us know.
Cookie Notice – https://www.northernhealthcare.org.uk/
To make our website work properly, we sometimes place small data files called cookies on your computer or device. Most websites do this too.
What are cookies?
A cookie is a small text file that our website saves on your computer or mobile device when you visit one of our sites. It enables our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
We use cookies and other technologies to ensure everyone who uses our website has the best possible experience. Cookies also help us keep your account safe. By agreeing to this cookie policy, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.
What types of cookie are there, and which ones do we use?
There are two types of cookie:
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.
Cookies also have, broadly speaking, four different functions and can be categorised as follow: ‘Necessary’ cookies, ‘Preference’ cookies, ‘Statistics’ cookies and ‘Marketing’ or ‘advertising’ cookies. There are also ‘Unclassified’ cookies, where the use has not been defined by the creator.
Necessary cookies (also known as Strictly Necessary or Essential cookies) are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like viewing other pages etc… These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
These cookies are always turned on as we do not have to gain your consent to set them.
Examples of how we use ‘necessary’ cookies include:
Setting unique identifiers for each unique visitor, so site numbers can be analysed.
Navigation of the website pages.
Statistics cookies collect data for statistical purposes on how visitors use a website; they don’t contain personal information such as names and email addresses and are used to improve your user experience of a website.
For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.
Here are some examples of how we use Statistical cookies:
Gathering data about visits to the website, including numbers of visitors and visits, length of time spent on the site, pages clicked on or where visitors have come from.
For comparison with other websites using data collected by industry-accepted measurement and research companies.
Information supplied by Statistic cookies helps us to understand how you use the website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by a third-party company (third party cookies).
Preference cookies (also known as Functional cookies) allow users to customise how a website looks for them: they can remember usernames, language preferences and regions, and can be used to provide more personal services like local weather reports and traffic news.
For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.
Here is an example of how we use functionality cookies:
Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
Marketing cookies (also known as Targeting cookies) are used to deliver advertisements more relevant to you but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission but can be placed by the operator themselves.
They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine who you are though, as the data collected is never linked to your profile.
For us to set these cookies we need your consent, so the default setting is they are turned off, until we gain your informed consent to allow them.
How to control cookies
You can control cookies as you wish by using the small gray box located at the bottom left corner of this website. This will open your cookie preference centre and allows you to turn cookies on and off. If you want to know the latest news on cookies or how this pop-up protects your choice of cookie usage please visit www.cookiescan.com and check out the news / more info pages.
List of cookies used on https://www.northernhealthcare.org.uk/
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Northern Healthcare complies with the requirements of the Cyber Essentials Scheme and was assessed in January 2023.
